Salesforce AI Specialist Practice Exam

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Which Salesforce AI tool provides real-time insights from call data?

Flex prompt
Model Builder
CodeGen
Einstein Conversation Insights

The correct answer is: Einstein Conversation Insights

Einstein Conversation Insights is specifically designed to analyze call data and provide real-time insights into customer interactions. This tool utilizes advanced AI capabilities to assess conversations, extracting meaningful patterns and feedback that can help users understand customer sentiments and behaviors during calls. It enhances the quality of customer interactions by providing actionable insights, which can be vital for sales and service teams aiming to improve their engagement strategies and overall performance. In contrast, other tools like Flex Prompt, Model Builder, and CodeGen serve different functions. Flex Prompt focuses on improving user interactions within the Salesforce platform, while Model Builder is geared towards creating custom AI models tailored to specific business needs. CodeGen, on the other hand, is intended for generating code snippets and automating coding tasks, rather than analyzing call data. Therefore, within the context of deriving insights from call interactions, Einstein Conversation Insights is the most suitable tool.